Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.
Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.
Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.
Translates functional and non-functional business requirements into technical outlines of work for the team.
Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions and supports the stakeholders as they review and approve test results.
Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.

Four-year college degree preferred or equivalent practical experience.
Minimum of two years of experience in a Business Process Analyst, Business Analyst, Technical Analyst, or similar role with a focus on process automation or technical solutions.
Solid project management and organizational capabilities, including prioritization and simultaneous management of multiple tasks with competing priorities.
Familiarity with Kanban methodologies and project management tools like Jira and Confluence.
Demonstrated experience in creating and maintaining process documentation, such as process maps, flowcharts, and requirements specifications in line with project requirements and timelines.
Meticulous attention to detail, including identification and definition of edge cases and nuances within project requirements.
Commitment to human-in-the-loop detailed review of AI-produced documentation and testing criteria.
Rapid adaptation to new technologies and business functions.
Exceptional verbal and written communication skills with the capacity to engage diverse audiences, including technical and non-technical stakeholders.

Business Process Analyst – Process Automation

Key skills