Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.

2+ years of relevant experience
Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
Technical experience with SaaS and/or Hardware products
Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
Hands-on experience with Content management system like zendesk/wordpress/hubspot
Experience with SEO implementation

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Content Writer

Key skills