Steer budget performance and identify efficiency levers
Turn analysis into action and deliver measurable productivity gains
Build and improve measurement tools
Drive cross-functional projects to improve service performance
Requirements
At least 3 years of experience in a similar role (Workforce Manager, Business Analyst, Sales/Revenue Operations, Project Management, or Strategic Planning)
Strong Excel skills (forecasting, modeling)
Solid SQL capabilities to manipulate large datasets independently
Understanding of business and finance fundamentals (cost-to-serve, unit cost)