Key skills
Communication
About this role
Role Overview
- Serving as a point of contact for assigned customers throughout the training process
- Conducting single and group training sessions with customer stakeholders of small to mid-sized accounts
- Becoming a platform expert across all MarketMan features and workflows
- Delivering structured onboarding sessions that ensure customers can confidently use the platform
- Documenting customer progress and flagging risks or escalations to the Training Team Lead in a timely manner
- Collecting and relaying customer feedback to the Training Team Lead
Requirements
- Mid-level experience in training or customer support
- Knowledge of the MarketMan platform or similar software
- Strong presentation and communication skills
- Ability to document processes and progress clearly