Compliance Assistant Manager – HELOC

Role Overview

• Advise various teams to implement compliant operational processes and regulatory requirements for mortgage loan products, primarily home equity lines of credit (HELOCs).
• Assist compliance management in supervising operational processes to ensure the compliance program is effective in identifying, preventing, and correcting areas of non-compliance with internal policies or regulatory requirements.
• Independently perform regulatory compliance monitoring and oversight, develop compliance KRIs, and report potential risks to management.
• Work with business stakeholders to craft compliance guidance, procedures, and job aids that comply with various regulations and internal policies.
• Coordinate with operations and product teams to design new controls and enhance existing controls for new and existing home mortgage products.
• Partner with operations and product teams to drive efficiency, identify opportunities to improve processes, and build remediation plans to resolve issues where appropriate.
• Simplify compliance regulations so that technology teams can build scalable solutions, find elegant and creative solutions to compliance requirements, and work with various technical teams to empower various stakeholders.
• Support organizational change management by acting as an advocate and subject matter expert for the compliance team on strategic initiatives.
• Ability to identify and effectively communicate complex compliance issues with internal and external stakeholders.
• Use past experience and judgment to provide advice on industry best practices related to product details, offerings and criteria.
• Support geographic expansion into new markets by assessing and implementing state-level requirements.

Requirements

• 5+ years compliance or regulatory experience in financial services with proven knowledge of consumer protection regulation including working knowledge of applicable laws including; TILA, RESPA, ECOA, FCRA, GLBA, FDPA, Fair Housing Act, HMDA, SAFE Act, UDAAP, EFTA, SCRA, mortgage call reporting, and related state laws
• Prior experience in operationalizing a mortgage lending compliance program including monitoring and testing procedures and assisting with business needs
• Great communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests
• Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership
• Strong commitment to ethics and exercises good judgment
• Adaptable and flexible to changing priorities and situations
• Flexibility and willingness to learn and take on new evolving responsibilities
• Bachelor’s degree or relevant work experience
• CRCM, other Compliance Certifications, or JD a plus

Benefits

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices