Lead daily team operations by monitoring queue activity and prioritizing workload
Gather, analyze, and report collections data
Assist in monitoring team performance metrics, identifying trends or gaps
Provide training, coaching, mentoring, and side-by-side support to specialists
Review and maintain detailed account documentation
Conduct annual performance reviews and deliver ongoing performance evaluations
Support hiring and onboarding efforts by participating in candidate interviews
Perform special projects, audits, or analyses as required

Bachelor’s degree or equivalent combination of education and experience
3-5 years of mortgage servicing and collections experience
2+ years demonstrated experience in a lead or supervisory role
Strong understanding of collections procedures, best practices, and regulatory requirements
Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations
Strong verbal and written communication skills
Excellent time management and organizational skills

Collections Supervisor

Key skills