About this role

End-to-End Ownership: Lead the complete journey of our EMEA clients.
Flawless Onboarding: Manage the initial setup, platform configuration, and training.
Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI.
Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn.
Build the Playbook: Define, document, and iterate our EMEA Onboarding and CS processes from scratch.

Fluency in English & Portuguese is an absolute must.
Proven experience managing EMEA B2B SaaS clients.
Experience handling Enterprise accounts is highly valued.
Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines.
Process-oriented: You have a builder mentality and love creating structure out of ambiguity.
Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts.

Full-Cycle Success Account Manager

Key skills