Key skills
SaaSAccount Management
About this role
Role Overview
- End-to-End Ownership: Lead the complete journey of our US clients
- Flawless Onboarding: Manage the initial setup, platform configuration, and training
- Strategic Account Management: Drive user engagement, monitor platform adoption metrics
- Expansion & Retention: Identify upselling and cross-selling opportunities
- Build the Playbook: Define, document, and iterate our US Onboarding and CS processes
Requirements
- Proven experience managing US B2B SaaS clients
- Bilingual/Native English is an absolute must
- Experience handling Enterprise accounts is highly valued
- Must be willing to work US business hours (e.g., EST or PST depending on the portfolio)
Benefits
- Flexible working arrangements
- Professional development opportunities