Chief Operating Officer

Role Overview

• Partner with the CEO and executive leadership team to define and deliver a compelling value proposition for the digital household, fully utilizing the company’s wireless offering to strengthen both customer acquisition and retention
• Shape and clearly communicate a differentiated segment strategy that accelerates profitable growth while supporting long-term value creation
• Work closely with management to evaluate the company’s assets and capital deployment, prioritizing the markets, products, and opportunities that will generate the highest strategic and financial returns
• Champion a relentless focus on the customer experience as a core differentiator, ensuring the company stands out in a competitive market and continues to lead in service quality
• Oversee workforce management, field operations, audit and compliance, vendor partnerships and all back-office operations to deliver a seamless, efficient, and distinctive end-to-end experience.
• Drive accountability to achieve targeted NPS outcomes and continuous improvement in customer satisfaction
• Lead the evolution of Cable One’s marketing approach toward a more digitally driven model
• Identify and engage priority customer segments across regions, developing and executing a high-impact digital go-to-market strategy that positions the company as a provider of compelling, best-in-class broadband and mobile offerings
• Establish a robust customer analytics capability to inform decision-making and accelerate transformation
• Tailor regional marketing strategies to reflect local dynamics, driving customer growth while maintaining disciplined cost management
• Set clear product and service priorities for the consumer segment across both existing offerings and new innovations, including the company’s mobile portfolio
• Ensure the product and services roadmap is tightly aligned with overall company strategy, unlocking the full value of the combined portfolio to expand share of wallet and drive growth within the existing customer base
• Partner closely with in market leadership to design and execute pricing, acquisition, and retention strategies that balance customer value with the company’s financial and operational objectives
• Evaluate and prioritize network development opportunities as the company advances technologies such as DOCSIS 3.1, DOCSIS 4.0, and fiber
• Partner closely with the CEO and regional leadership to guide investment decisions, ensuring thoughtful sequencing and prioritization of network builds to maximize impact and return
• Champion a culture rooted in putting associates first by actively investing in talent—attracting, onboarding, developing, and inspiring high-performing teams
• Take a disciplined approach to talent management, with a strong focus on continuous development, thoughtful succession planning, and strategic recruitment to strengthen the organization over time

Requirements

• 15+ years of experience in senior leadership roles within the telecommunications industry preferably at a consumer broadband company, with direct accountability for ~ 1.5MM customers or $1.5
• $1.7 billion in annual revenue
• Proven ability to drive subscriber growth, limit churn, and optimize penetration in a diverse set of markets through customer satisfaction
• Commercial orientation – market facing experience taking existing and emerging products and services from concept to launch to significant market penetration
• Knowledge of consumer broadband and mobile products
• Experience leading marketing, direct sales and localized campaigns driving subscriber growth in collaboration with corporate business partners
• Strong financial acumen – Keen ability to strategically assess capital markets in support of short and long term capital allocation planning
• Strong financial fluency and ability to influence stakeholders both internally and externally
• Ability to plan and execute strategic market expansion with strong IRR
• Experience with M&A activity
• Bachelor's degree in Business Administration, Telecommunications, or related field
• Master's degree preferred

Benefits

• comprehensive health and welfare benefits
• retirement programs with company matching
• paid time off
• programs that support well-being, community involvement, and professional growth
• incentive and long-term compensation programs aligned to company performance