Partner with the CEO and executive leadership team to define and deliver a compelling value proposition for the digital household, fully utilizing the company’s wireless offering to strengthen both customer acquisition and retention
Shape and clearly communicate a differentiated segment strategy that accelerates profitable growth while supporting long-term value creation
Work closely with management to evaluate the company’s assets and capital deployment, prioritizing the markets, products, and opportunities that will generate the highest strategic and financial returns
Champion a relentless focus on the customer experience as a core differentiator, ensuring the company stands out in a competitive market and continues to lead in service quality
Oversee workforce management, field operations, audit and compliance, vendor partnerships and all back-office operations to deliver a seamless, efficient, and distinctive end-to-end experience.
Drive accountability to achieve targeted NPS outcomes and continuous improvement in customer satisfaction
Lead the evolution of Cable One’s marketing approach toward a more digitally driven model
Identify and engage priority customer segments across regions, developing and executing a high-impact digital go-to-market strategy that positions the company as a provider of compelling, best-in-class broadband and mobile offerings
Establish a robust customer analytics capability to inform decision-making and accelerate transformation
Tailor regional marketing strategies to reflect local dynamics, driving customer growth while maintaining disciplined cost management
Set clear product and service priorities for the consumer segment across both existing offerings and new innovations, including the company’s mobile portfolio
Ensure the product and services roadmap is tightly aligned with overall company strategy, unlocking the full value of the combined portfolio to expand share of wallet and drive growth within the existing customer base
Partner closely with in market leadership to design and execute pricing, acquisition, and retention strategies that balance customer value with the company’s financial and operational objectives
Evaluate and prioritize network development opportunities as the company advances technologies such as DOCSIS 3.1, DOCSIS 4.0, and fiber
Partner closely with the CEO and regional leadership to guide investment decisions, ensuring thoughtful sequencing and prioritization of network builds to maximize impact and return
Champion a culture rooted in putting associates first by actively investing in talent—attracting, onboarding, developing, and inspiring high-performing teams
Take a disciplined approach to talent management, with a strong focus on continuous development, thoughtful succession planning, and strategic recruitment to strengthen the organization over time
Requirements
15+ years of experience in senior leadership roles within the telecommunications industry preferably at a consumer broadband company, with direct accountability for ~ 1.5MM customers or $1.5
$1.7 billion in annual revenue
Proven ability to drive subscriber growth, limit churn, and optimize penetration in a diverse set of markets through customer satisfaction
Commercial orientation – market facing experience taking existing and emerging products and services from concept to launch to significant market penetration
Knowledge of consumer broadband and mobile products
Experience leading marketing, direct sales and localized campaigns driving subscriber growth in collaboration with corporate business partners
Strong financial acumen – Keen ability to strategically assess capital markets in support of short and long term capital allocation planning
Strong financial fluency and ability to influence stakeholders both internally and externally
Ability to plan and execute strategic market expansion with strong IRR
Experience with M&A activity
Bachelor's degree in Business Administration, Telecommunications, or related field
Master's degree preferred
Benefits
comprehensive health and welfare benefits
retirement programs with company matching
paid time off
programs that support well-being, community involvement, and professional growth
incentive and long-term compensation programs aligned to company performance