EPR Account Manager

Role Overview

• The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills.
• Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
• Managing a portfolio of accounts and being the dedicated point of contact, you will:
• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to liaise with compliance schemes, customers, and third parties to ensure compliance
• Build up knowledge of various compliance regulations and commitments via research
• Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to articulate complex data problems/processes back to customers
• Manipulate and analyse large volumes of data
• Be proactive and poses a solution oriented problem solving ability to identify service development areas
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

Requirements

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organization skills
• Full UK driving licence
• Educated to degree level or equivalent

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP)
• up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives