Call Center Representative, 211 Contact Center Specialist - 1st Shift

Role Overview

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Document each interaction clearly to ensure continuity and follow-up.
• Help callers understand their options and feel empowered to take next steps.
• Balance empathy with efficient problem-solving in a fast-paced environment.

Requirements

• High School Diploma or GED plus relevant experience
• Individuals with backgrounds in social work, psychology, counseling, or human services
• Experience in housing services, case management, advocacy, or call center environments
• Customer service professionals who enjoy helping others problem-solve
• Newly graduated candidates with relevant internship or volunteer experience

Benefits

• $1,000 sign-on bonus
• $21.00
• $23.65/hour + $1.00
• $2.00 shift differential for qualified hours worked
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year – you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).