Call Center Representative – 211 Contact Center Information and referral

Role Overview

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Document each interaction clearly to ensure continuity and follow-up.
• Help callers understand their options and feel empowered to take next steps.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Requirements

• High School Diploma or GED plus relevant experience
• Individuals with backgrounds in social work, psychology, counseling, or human services
• Experience in housing services, case management, advocacy, or call center environments
• Customer service professionals who enjoy helping others problem-solve
• Newly graduated candidates with relevant internship or volunteer experience.

Benefits

• $1,000 sign-on bonus
• Competitive Pay – $21/hour plus great benefits.
• Hybrid Schedule – 4 remote days and 1 in-office day after training.
• Paid, comprehensive training before you take your first live call.
• Ongoing coaching, supervision and team collaboration.
• 13 paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).