Handling inquiries via inbound and outbound phone calls, email and chat.
Customer support: As the first point of contact, you assist our customers with their questions.
With your product expertise you help existing customers address their needs and inquiries regarding their dental supplementary insurance plans.
Knowledge management: You support the creation and continuous development of our digital knowledge base.
Process optimization and automation: You play an important role in improving and optimizing our processes and the customer journey within Customer Success.

Experience in customer support: You have prior experience in customer service or similar customer-facing roles.
Organizational skills and teamwork: You possess organizational and communication skills.
Dental knowledge is a plus.
Interest in insurance topics: You have curiosity about the insurance sector or the willingness to train in this area.
MS Office skills: Ideally you have knowledge of MS Office applications.
Workplace language competence: You have excellent German skills (at least C1) in spoken and written form.
Additionally, you have fluent English skills.

Attractive fixed salary
Tiered vacation days, starting at 28 days (up to 30 days).
Time off on December 24 and December 31
Free Swapfiets bicycle or a BVG UmweltTicket / Deutschlandticket subsidized by us
Hybrid work — from your home office or from our office in Berlin-Mitte
Work remotely up to 60 days within the EU
Access to free coaching sessions with nilo.health, our mental health tool
Try our products yourself! Choose between dentolo, petolo or vitolo
Training budget starting at €750 per year
Regular (360-degree) feedback
Legendary summer and winter parties
Regular team events
Employee discounts via Corporate Benefits
Two volunteer days per calendar year
Pet-friendly office
Our diverse team comes from 43 different countries.

Customer Service Agent

Key skills