Manage tickets end-to-end: intake, categorization, analysis, and resolution via Jira
Handle GDPR requests: logging, documentation, coordination, and timely completion
Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
Assist with financial operations processes within defined frameworks
Provide basic technical support and escalate when needed
Ensure strict adherence to SLAs, processes, and internal guidelines
Maintain high-quality escalations with clear, complete, and accurate information
Identify inefficiencies and propose improvements to workflows and recurring request handling

Previous experience in customer support / L1 technical support or a similar role
Hands-on experience with ticketing systems (e.g., Jira)
Strong understanding of filters and dashboards (Jira or similar)
Experience working with CLIs (e.g., AWS CLI or similar) is a plus
Strong ability to follow processes and ensure compliance
High attention to detail and accuracy when handling data
Strong communication skills and customer-oriented mindset
Ability to work independently and take ownership of tasks from start to finish
Structured, proactive mindset with a focus on efficiency and continuous improvement
Nice to Have
Experience handling GDPR requests or knowledge of data protection regulations
Understanding of financial operations in SaaS / IT environments
Background in billing (invoices, refunds, credit notes)

Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Flexible working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.

Customer Services Specialist

Key skills