Perform a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and other related activities.
Research and resolve routine billing questions and discrepancies; escalates as needed.
Following standard operating procedures, determine the appropriate adjustment codes to process transactions.
Prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
Calculate and prepare basic manual billings for non-complex billing arrangements.
Gather and summarize supplemental billing information to accommodate customer billing requirements.
Provide limited contact with customers to assist with researching billing questions and providing copies of the support documentation.
Review invoices for completeness and accuracy.
Follow up with customers or other division staff/management to resolve identified discrepancies.
Execute and manage large-scale updates to customer billing information, ensuring accuracy and compliance with contractual agreements and minimal disruption to ongoing billing cycle.

2
4 years of experience in customer billing including processing adjustments and researching and resolving discrepancies.
Ability to check accuracy and spot errors in billing information.
Strong organizational skills and the ability to work in a high-volume environment.
Willingness to learn and assist in resolving simple billing issues and discrepancies.
Good verbal and written communication skills.
Ability to identify issues and make necessary corrections efficiently.
Ability to positively interact with customers in supporting billing inquiry research.
Proficient in Microsoft 365: Outlook, Excel, Word, etc.
Familiarity with enterprise billing software.
Understanding of billing processes, invoices, and common resolution steps.

Billing Coordinator

Key skills