Sales Coordinator – Dayshift

Role Overview

• Manage the end-to-end coordination of 10–20 daily customer orders, ensuring accuracy, timeliness and a high standard of service.
• Process and enter orders into the ERP system from multiple sales channels, including non-integrated websites.
• Act as the primary point of contact for customers throughout the order lifecycle, from confirmation through to delivery.
• Liaise with national courier partners to coordinate dispatch, track shipments, and proactively resolve delivery issues.
• Provide customers with regular updates, including order status, lead times and tracking information.
• Maintain and update customer and product master data within ERP and web platforms, ensuring data accuracy and completeness.
• Support the smooth flow of data between websites, ERP systems and logistics operations.
• Perform data enrichment activities, including maintaining freight dimensions and product information to improve pricing and delivery accuracy.
• Coordinate internally with sales, operations and warehouse teams to ensure efficient order fulfilment.
• Conduct follow-ups with customers and suppliers to ensure timely delivery and customer satisfaction.
• Assist with basic marketing administration tasks, including email campaigns and content coordination where required.
• Support administrative processes across the full order-to-delivery workflow, identifying opportunities to improve efficiency.
• Handle a mix of email-based and occasional phone-based customer communication in a professional and responsive manner.
• Complete other role-specific duties as required.

Requirements

• Bachelor’s degree in Business, Commerce, Supply Chain, Marketing or a related field is preferred.
• 2–4+ years’ experience in a Sales Coordinator, Customer Service or Order Management role within a product-based or e-commerce environment.
• Proven experience managing high-volume order processing, ideally 10+ orders per day, with strong attention to detail.
• Experience working with ERP systems such as MYOB, NetSuite or similar for order entry and data management.
• Exposure to e-commerce platforms such as Shopify or Neto, particularly in environments with partial system integration.
• Strong understanding of logistics coordination, including working with couriers and managing delivery workflows.
• Excellent written and verbal communication skills, with the ability to manage customer expectations effectively.
• High level of accuracy and attention to detail, particularly in data entry and order processing.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• Comfortable working across multiple systems and processes, including manual workarounds where integrations are limited.
• Basic marketing administration exposure, such as email marketing support, is advantageous but not essential.
• Proactive, solutions-focused mindset with the ability to work independently and take ownership of outcomes.
• Strong interpersonal skills and the ability to collaborate across sales, operations and logistics teams.

Tech Stack

• ERP

Benefits

• Work from home
• Mon
• Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success