Insurance Team Lead

Role Overview

• Manage and audit client specific tasks using process specific methods.
• Manages instructional account and workflow processes.
• Assists supervisor with department projects such as prepare daily reports, quality and production tracking, and time audit reports.
• Conducts new hire and on the job training and mentoring new hires, including completion of all necessary tracking, progress, and status reports.
• Meets with management to identify areas of opportunity in insurance specialist performance.
• Provides information regarding problems with accounts or personnel issues. Understands and follows company policies.
• Answer accounts/inventory questions from reps and research to find answers and solutions.
• Assist with computer issues (client systems, company systems, payer websites) and opens IT Help Desk Tickets as needed.
• Corresponds with and handles clients professionally as needed and directed by management.
• Identifies and keep up to date work instructions.
• Help to improve employee engagement and enrich employee morale.
• Other client specific daily tasks will be assigned as needed.

Requirements

• Extensive experience with Insurance Claims, Billing, and Insurance Follow-Up.
• Detail oriented and correspond professionally.
• Must have Anthem BCBS experience.