Key skills
SaaSNegotiationCustomer SuccessAccount Management
About this role
Role Overview
- Maximize retention
- Grow revenue through upsell and cross-sell
- Serve as the strategic point of contact for your clients
- Lead onboarding in coordination with operational teams
- Maintain regular client follow-up (calls, QBRs, activity updates)
- Analyze logistics performance and identify optimization opportunities
- Anticipate churn risks and implement action plans
- Identify upsell and cross-sell opportunities
- Develop and present high-value recommendations
- Negotiate and close contractual changes
- Relay client feedback to Product and Ops teams
- Contribute to the continuous improvement of the offering and processes
Requirements
- 3+ years of experience in Account Management/Customer Success/Business Development B2B
- Ideally within logistics, e-commerce, SaaS or services
- Strong ability to manage client accounts autonomously
- Excellent interpersonal skills and customer service orientation
- Ability to analyze data and make business recommendations
- Comfortable with negotiation and commercial development
- Organized, detail-oriented and structured mindset
Benefits
- Competitive compensation: Base salary + performance-based variable (retention & expansion)
- Swile meal vouchers: €10/day
- Holiday bonus
- Alan Blue health insurance: 100% employer-covered for you and 50% for your family
- Career growth: Advance within a fast-growing company
- Dynamic company culture: Join a stimulating work environment and energetic corporate culture