Medical Administrative Assistant, EMR, Insurance Verification

Role Overview

• Perform insurance verification with a high level of accuracy (critical function)
• Accurately input and manage patient data in EMR systems
• Create and maintain patient encounters

Additional Tasks:

• Send patient confirmations via automated texting system (Weave)

Requirements

• Proven experience in insurance verification (required – applications without this will not be considered)
• Strong background in healthcare administration or clinical setting
• Hands-on experience with EMR/EHR systems (Practice Fusion or similar)
• Demonstrated ability for high-accuracy data entry and encounter creation

Basic Requirements

• Excellent English communication skills (spoken and written)
• Ability to communicate in real-time and work effectively across time zones
• Must have relevant work experience in healthcare/admin roles
• Must provide NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory)
• Must be available for video meetings with camera on, when required

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: Stable high-speed connection (minimum 15 Mbps) (must be reliable for real-time communication)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Additional Notes on Qualifications

• Medical degree: Not required
• Virtual Assistant experience: Preferred but not required
• Medical license (doctor, nurse, PT, etc.): Not required

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.