Program Training Manager

Role Overview

DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing and managing the training at both Orlando or OPK site locations, requirement is to be local to an AssistRx facility.
• Responsible for planning and coordination of program trainings and their activities. Delegate as necessary.
• Monitor implementation of program features, services, policies, and practices with senior management and client.
• Work to keep program training on schedule.
• Coordinate training communications with team and senior management and client.
• Schedule training-related meetings and events.
• Create and maintain program training presentations.
• Continuous monitoring of existing processes and analyzing their effectiveness.
• Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.
• Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.
• Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios.
• Ensure consistency of processes, optimization of workforce and achievement of performance metrics.
• Assist with the development of policies and procedures for the department.
• Lead the design and implementation of strategic training initiatives across multiple programs.
• Evaluate training outcomes using performance metrics, KPIs, and feedback to drive continuous improvement.
• Coach and mentor junior training staff, including Trainers and Training Coordinators, to develop their instructional skills and subject matter expertise.
• Collaborate with leadership and client stakeholders to assess future training needs aligned with business goals.
• Act as lead training representative in cross-functional projects and initiatives.
• Develop advanced instructional materials and lead high-stakes client-facing training presentations.
• Serve as a point of escalation for complex training challenges and initiatives.
• Additional responsibilities as needed based on department, program and project requirements.

Requirements

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Bachelor’s degree in healthcare administration, education, business, or related field preferred.
• Other skills required:
• Previous work experience in Specialty Pharmacy or Customer Service.
• 5 years of progressive health care business experience (SPP, hospitals, or insurance).
• Minimum 2 years of experience in a lead or senior training role within healthcare, pharmacy, or similar regulated environment.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.
• Demonstrated strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Problem solving skills.
• Excellent communication and interpersonal skills to maintain strong relationships.
• Exceptional organizational and multi-tasking skills.
• Superior analytical and problem-solving abilities.
• Experience in supervising learning programs and team members.
• Ability to apply sound learning principles, learning technology and program management skills together in the design, development, and maintenance of learning programs.
• Project/program administration and coordination, including classroom facilitation experience.
• Instructional design skills; familiarity with adult learning principles.
• Influencing and relationship building; builds a network of experts and resources to support programs.
• Ability to communicate effectively with technical and non-technical team members.
• Excellent presentation skills.
• Proven ability to manage multiple training programs simultaneously with competing priorities.
• Experience working with learning management systems (LMS) and eLearning platforms.
• Knowledge of compliance, regulatory standards, or accreditation processes in healthcare training is a plus.

COMPETENCIES:

• Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Adaptability
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Design
• Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Diversity
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Strategic Thinking
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Written Communication
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Coaching & Mentoring – Actively supports the development of team members by providing consistent feedback, guidance, and knowledge sharing.
• Change Management – Effectively champions and leads organizational change related to training and development initiatives.
• Cross-Functional Collaboration – Builds strong working relationships across departments to align training with company-wide initiatives.
• Client Engagement – Maintains strong relationships with clients by understanding their goals and ensuring training supports key outcomes.

Benefits

**About AssistRx: **Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives.

Why Choose AssistRx:

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
• **Innovation: **Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

• Medical, dental, vision, life, & short-term disability insurance
• Teledoc services for those enrolled in medical insurance
• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Legal insurance