Associate Director, Access & Reimbursement

Role Overview

• Reporting to the Director, Patient Access Services, the Associate Director, Access & Reimbursement (ADAR) will be a critical member of the Market Access team to create patient impact by providing field access support and education to healthcare professionals (HCPs)
• Helps to maximize patient access to products
• This role will be an empowered and confident subject matter expert in supporting complex patient cases through understanding the payer landscape, customer engagement, and internal cross-functional collaboration
• Support the patient access strategy and operations, working closely with the Patient Support (PS) team on patient cases and program oversight
• Provides education to HCPs and their staff on payer-specific coverage criteria and documentation requirements to help address access and reimbursement barriers for prescriptions already in progress
• Delivers guidance on access support, including processes, forms, payer-related coverage challenges, and the Nuvalent patient financial support programs
• Proactively identify and help to resolve payer, account, and patient access barriers using data-driven insights, dashboards, and cross-functional collaboration
• Coordinate with specialty pharmacy, PS operations, payer, market access, medical affairs, and other cross-functional colleagues to support patient access
• Triage and resolve patient support related questions and access concerns escalated from field teams, ensuring timely and compliant resolution
• Educate and inform regional field facing teams on PS programs, geographical payer nuances, access challenge trends, and program insights
• Develop patient access and reimbursement strategies with cross-functional teams, while monitoring regulatory, payer & industry trends, to proactively & compliantly address access challenges
• Support oversight of patient support programs (financial assistance & non-commercial specialty pharmacy); ensuring accountability for positive customer impact & excellence

Requirements

• Bachelor's degree is required
• 8+ years of biopharma experience, including 3+ years of oncology field reimbursement manager (FRM) / or access reimbursement manager (ARM) experience with established relationships at major oncology centers across the country
• Extensive experience in oral / specialty oncology access, rare disease launch, program implementation, and payer navigation
• Demonstrated excellence in customer engagement
• Previous experience supporting HCP staff through complex reimbursement barriers, prior authorizations, appeals, and providing education
• Knowledge of all national health insurers (commercial & government) including billing/coding
• Highly organized, team player, excellent communicator, problem solver, and presenter
• Able to work effectively & autonomously through ambiguity
• All activities must comply with HIPAA, OIG, FDA regulations, and Nuvalent policies. This is a non-promotional role
• Previous experience in a clinical role, NSCLC, Patient Services program oversight, & vendor management preferred
• Prior Authorization Certified Specialist preferred
• Willingness to travel domestically up to 20% (customer engagements, internal & vendor meetings)

Benefits

• medical, dental, and vision insurance
• 401(k) retirement savings plan
• generous paid time off (including a summer and winter company shutdown)