Partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud.
Blend technical leadership with consultative expertise to ensure that customer goals align with Genesys’ strategic vision and best practices.
Drive successful project delivery by providing architecture guidance, fostering customer trust, and ensuring seamless integration of Genesys technologies.
Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers.
Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards.
Collaborate with Project Managers to define project scope, deliverables, and timelines.
Provide technical mentorship and training to internal teams and customers.
Identify and resolve engagement-related challenges proactively, escalating issues when appropriate.
Recommend process improvements to enhance efficiency and delivery quality.
Participate in knowledge sharing and improvement initiatives within the Professional Services organization.

Bachelor’s degree in Computer Science or related field (or equivalent technical experience)
8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX, CRM, or AI orchestration platforms (e.g., Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar).
Advanced understanding of modern cloud concepts and architectures (Amazon Web Services is preferred)
Proven ability to communicate complex technical concepts clearly and effectively
Good experience with diagramming and presentation tools such as LucidChart, Microsoft Visio, and Microsoft PowerPoint
Must be fluent in German and English (written and spoken).

Principal PS Consultant

Key skills