Home
Jobs
Saved
Resumes
Senior Technical Support Engineer at Stellar Cyber | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Senior Technical Support Engineer
Stellar Cyber
Remote
Website
LinkedIn
Senior Technical Support Engineer
Japan
Full Time
5 hours ago
Visa Sponsorship
Apply Now
Key skills
AWS
Azure
Cloud
Cyber Security
Distributed Systems
DNS
ElasticSearch
Firewalls
Google Cloud Platform
Kafka
Kubernetes
Linux
TCP/IP
GCP
Google Cloud
IAM
Elasticsearch
Leadership
Network Security
About this role
Role Overview
Act as the primary escalation point for critical and high-impact customer issues
Lead and perform hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, normalization
Address network security, IDS/IPS, endpoint, and cloud telemetry issues
Participate directly in support ticket rotation, including on-call and weekend coverage
Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
Engage directly with customers during Severity 1 / business-impacting incidents
Communicate clearly and confidently with security teams, architects, and leadership
Set expectations, provide status updates, and lead incident resolution calls
Translate technical findings into actionable customer guidance
Work closely with Engineering, Product, DevOps, and SOC teams
Advocate for supportability and operational readiness in new releases
Provide feedback from customer issues to influence product improvements
Assist with release validation, upgrades and complex customer deployments
Requirements
Deep understanding of SIEM architectures and log pipelines
Deep understanding of network protocols (TCP/IP, DNS, HTTP, Syslog)
Deep understanding of Linux systems, troubleshooting, and performance tuning
Hands-on experience with log parsing and normalization (regex, JSON, CEF, LEEF)
Hands-on experience with cloud platforms (AWS, Azure, GCP)
Hands-on experience with security technologies (firewalls, IDS/IPS, EDR, IAM)
Strong troubleshooting skills across distributed systems
Experience supporting enterprise or MSSP customers
Background in SOC operations or incident response
Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms
Experience operating in 24×7 global support environments
5+ years of experience in technical support, systems engineering, or security operations
Strong background in SIEM, cybersecurity, or large-scale observability platforms
Tech Stack
AWS
Azure
Cloud
Cyber Security
Distributed Systems
DNS
ElasticSearch
Firewalls
Google Cloud Platform
Kafka
Kubernetes
Linux
TCP/IP
Apply Now
Home
Jobs
Saved
Resumes