About this role

Create and execute project plans, manage milestones and risks and ensure deployment resources are capable
Develop training, tools, templates and dashboards to measure project status
Handle assigned local and/or remote staff, including mentoring and training, resolving issues/problems and ensuring staff matches the requirements of the client’s service levels
Provide leadership for project execution; offer direction and guidance to the project team and communicate project requirements to stakeholders and operations leaders
Serve as a development and educational resource for team members; provide opportunities for team members so they can continue to grow, develop and earn recognition
Set defined expectations for performance and ensure team members achieve or exceed those expectations
Create an enjoyable work environment that is conducive to effective creative thinking
Act as the primary project management leader for new business pursuits from sales to startup
Directly handle milestones, project workflows and resourcing for assigned projects/clients

Bachelor’s degree or equivalent related work or military experience
2 years of experience managing multiple complex projects simultaneously of varying scope and size
2 years of experience using project management software
Microsoft Office experience

Senior Project Operations Manager

Key skills