Key skills
SaaSSalesforceProduct ManagementCommunicationRemote Work
About this role
Role Overview
- Drive the successful adoption of multiple use cases across the organization
- Form strategic relationships with key stakeholders to understand a customer’s objectives
- Conduct regular business review meetings with key accounts
- Act as the voice of the customer and drive requested enhancements with product management
- Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
- Partner with customer-facing account teams to develop strategic plans
Requirements
- Bachelor’s Degree or equivalent related experience
- Customer-facing experience
- Excellent communication, presentation, and problem-solving skills
- Ability to translate business requirements into business solutions
- Advanced proficiency with the Microsoft Office Suite
- Experience with Salesforce and Gainsight a plus
- Previous experience with SaaS preferred
- Strong written and oral communication skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Participation in incentive plans