IT Infrastructure Specialist – Networks and Telecom

Role Overview

• Design, implement and maintain IT infrastructure solutions in on-premise and public cloud environments, leading modernization, automation and standardization initiatives focused on high availability, performance, security and operational efficiency.
• Deliver scalable and resilient solutions, support vendor and budget management, and drive innovation, reliability and continuous improvement in IT processes.
• Support the definition and execution of the infrastructure strategy for on-premise and cloud environments, aligning technologies with Paraná Banco’s business objectives, with emphasis on scalability, security and innovation.
• Manage LAN, WAN, internet links, VPNs, firewalls and IVR systems, performing operational, maintenance and infrastructure evolution activities with focus on performance, scalability and security.
• Configure and administer firewalls at an advanced level, defining security policies, network segmentation and traffic control, with emphasis on data protection and regulatory compliance.
• Manage omnichannel contact center platforms, including licensing, connectivity, call recording, IVR curation and evolution, with a focus on call retention using Artificial Intelligence.
• Manage administrative telephony systems, including IP telephony and PABX systems, performing advanced configurations, technical support and integration with contact center platforms.
• Implement advanced monitoring and observability strategies, using tools such as Zabbix, Grafana and Prometheus to ensure full visibility of the infrastructure and early detection of failures.
• Establish information security and compliance policies, working on risk management, technical audits and the definition of access controls and data protection measures.
• Lead continuous improvement and technological transformation programs, driving modernization, standardization and operational cost reduction initiatives.
• Act as a technical consultant to business and IT areas, translating needs into robust and sustainable infrastructure solutions, promoting innovation and strategic alignment.
• Produce and review strategic and technical documentation, such as architectures, contingency plans, operational manuals and audit reports.
• Manage critical environments with a focus on business continuity, coordinating disaster recovery strategies and resilience testing.
• Lead third-level support and technical crisis management, handling the resolution of complex incidents and interfacing with vendors and internal stakeholders.

Requirements

• Advanced knowledge in configuring LAN, WAN and VPNs, with the ability to define architectures, perform complex troubleshooting and implement high-availability and secure solutions.
• Solid experience monitoring internet links, using specialized tools such as Zabbix, Grafana and Prometheus for performance analysis, identification of instability patterns and application of strategic corrective actions.
• Advanced knowledge in configuring, operating and optimizing corporate Wi‑Fi networks, including coverage planning, spectrum analysis, advanced security and integration with authentication systems.
• Advanced knowledge in administration of IP telephony and PABX systems to perform configurations, integrations and support for administrative telephony and IVR.
• Advanced knowledge of contact center IVR solutions and integration of these platforms with APIs and external calls.
• Expertise in configuring and maintaining firewalls (Palo Alto, FortiGate, Check Point), working with advanced security policies, network segmentation, VPNs, traffic inspection and regulatory compliance.
• Advanced knowledge of networking and connectivity with public cloud environments (AWS, Azure, GCP), participating in integration, security, automation and resource optimization projects in hybrid environments.
• Advanced knowledge of budgeting processes and monitoring consumption forecasts and cost allocation models.
• Advanced experience with high-availability environments, including configuration and maintenance of clusters, load balancing and business continuity strategies.
• Analytical, proactive and collaborative profile, with excellent communication, technical leadership skills and the ability to work across infrastructure, development and security teams.
• Fluent technical reading in English, with the ability to interpret complex documentation, collaborate with international communities and evaluate global solutions.

Tech Stack

• AWS
• Azure
• Cloud
• Firewalls
• Google Cloud Platform
• Grafana
• Prometheus

Benefits

• Meal Allowance and Food Voucher (no deductions!)
• Transport Voucher (if required)
• Health and Dental Insurance
• Partnerships with restaurants, universities, travel network and language schools
• Psychological support services
• Vaccination campaigns
• Life insurance
• Social assistance services
• Corporate academy Learning.Rocks
• Day off in your birthday month
• Gympass
• Profit sharing (PLR)
• Childcare allowance or Babysitter allowance
• 6 months maternity leave and 30 days paternity leave
• No dress code: you can dress as you prefer!
• At our on-site headquarters you will find: a common lounge area and a breastfeeding room.
• Employee referral program