Change and Configuration Manager

Role Overview

• Serve as the single point of authority for enterprise change and configuration management across software, hardware, systems, and infrastructure components.
• Develop, implement, and maintain the comprehensive Change and Configuration Management Plan, including procedures, processes, baselines, and tools.
• Chair the Configuration Control Board (CCB) and lead weekly change review meetings to evaluate standard changes, review backlog items, and establish prioritization.
• Ensure all changes are formally documented, impact-assessed, approved in writing by required stakeholders, and implemented in a controlled and auditable manner.
• Collaborate with the Program Manager, CIO, Authorizing Official (AO), and Contracting Officer (CO) to ensure governance, transparency, and compliance with contractual requirements.
• Work closely with the Cybersecurity Manager to conduct configuration audits and verification activities to ensure systems align with approved baselines and security requirements.
• Establish and document configuration baselines and ensure only authorized changes are implemented.
• Track and manage configuration items and system inventories using Salesforce, ensuring accurate and current records.
• Oversee asset lifecycle management activities, including receipt, deployment, updates, decommissioning, and annual inventory reporting.
• Collaborate with development and operations teams to plan, test, and manage the release of software and systems in alignment with SDLC processes.
• Develop and execute Organizational Change Management (OCM) plans, including communication strategies, stakeholder analysis, training coordination, and adoption activities.
• Develop communication materials and coordinate OCM efforts with Functional Area Leads and Government stakeholders.
• Coach Product Owners, Project Managers, and initiative leads on change management processes and impact mitigation strategies.
• Support incident response and disaster recovery efforts by restoring systems to approved configurations and supporting recovery time objectives (RTO).
• Partner with IT and Quality leadership to enforce change control policies and ensure documentation accuracy, compliance, and continuous process improvement.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree (BS/BA) in a technical field
• Seven or more years of professional experience, including at least five years of Organizational Change Management (OCM) experience supporting complex configuration and change management initiatives
• Demonstrated experience performing configuration and change management for large, complex projects developed using Agile methodologies
• Experience maturing enterprise-level configuration and change management capabilities within structured governance frameworks
• Experience supporting a government IT organization
• Demonstrated experience managing change initiatives related to cloud-based system implementations
• Experience working across multiple stakeholder groups to achieve IT objectives and deliver on product requirements
• Experience reviewing technical and program deliverables to ensure high-quality outcomes
• Strong communication, facilitation, and presentation skills
• Experience using Salesforce for change and configuration management activities
• Experience developing content and managing documentation within SharePoint environments
• U.S. citizenship and fluency in English required.
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
• Ability to maintain and retain suitability investigation and clearance as required.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Tech Stack

• Cloud
• Cyber Security
• SDLC

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement