Participate in defining key measurable outcomes, identify and create user stories
Provide direction and prioritization of work for the future of our core CRM technologies for development of a unified CRM on the Salesforce platform
Collaborate with other Product leaders and stakeholders to ensure work prioritization is aligned with Thrivent’s priorities and overall Salesforce CRM – Core Relationship product roadmap
Continuously innovates and evolves the product in alignment with strategic priorities
Responsible for creating, maintaining, and evolving the product roadmap
Maintain and refine product backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value
Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives
Available for consultation during agile team planning and grooming sessions as needed
Works with other product teams/owners to align product roadmaps and sprint plans
Engage with customers and users on a regular basis to uncover implicit and explicit needs
Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis

Bachelor's degree or equivalent work experience
5-7 years relevant business experience with Salesforce as a primary CRM system
Salesforce Administrative experience and/or certification
Demonstrated ability to translate sales and service business processes into scalable CRM capabilities
Strong working knowledge of Salesforce platform capabilities and constraints, including data model design, security/sharing, release management, and configuration standards/governance
Proven product ownership skills across discovery through delivery, including problem framing, outcome-based roadmaps, and KPI definition to measure adoption and business impact
Strong stakeholder management experience
Understand fundamentals of iterative development, software development process and procedures
Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
High level of organization and attention to detail
Passion and understanding of new technology and trends
Excellent communication, collaboration, and influence skills among all organizational levels; strong facilitation and executive communications skills

Senior Product Owner

Key skills