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Junior Customer Service Delivery Manager at Equinix | JobVerse
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Junior Customer Service Delivery Manager
Equinix
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Junior Customer Service Delivery Manager
Netherlands
Full Time
3 weeks ago
Visa Sponsor
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Key skills
Cloud
PMP
ServiceNow
Salesforce
Agile
Project Management
Communication
About this role
Role Overview
Lead multiple customer projects from kick‑off to delivery, on time and in scope
Act as the main point of contact for customers, running status meetings and managing expectations
Build and manage project plans, risks, and dependencies
Coordinate engineering, operations, and service delivery teams
Translate technical solutions into clear, customer‑friendly updates
Track progress, manage change, and report on milestones and KPI
Requirements
Experience delivering customer‑facing projects in cloud, hosting, managed services, data centres, or IT infrastructure
Solid understanding of cloud, networking, and/or virtualisation concepts
Strong organisation and communication skills; comfortable managing multiple projects
Customer‑focused, proactive, and solution‑oriented
Fluent in English and Dutch
Project management certification (PRINCE2, PMP, Agile) would be great but not a must have
Familiarity with tools like Salesforce, ServiceNow, or Smartsheet
Tech Stack
Cloud
PMP
ServiceNow
Benefits
Deliver high‑visibility projects for global customers
Grow your expertise across cloud, hosting, and managed services
Work in a collaborative, inclusive team with real customer impact
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