Productivity Adoption and End User Specialist, AVP

Role Overview

• Execute the M365 adoption strategy and roadmap defined by the Adoption Lead, ensuring programs are delivered on time and at high quality
• Support enterprise rollout and expansion of Microsoft 365 Copilot, Power Platform, SharePoint Online, Teams, OneDrive, and Viva
• Act as a trusted front-line enablement resource for users across business functions, responding to questions and guiding users through real-world productivity scenarios
• Run and maintain one or more Champions Programs (Copilot, Power Platform, SharePoint, etc.), including onboarding, communications, cadence management, and engagement tracking
• Support champions with enablement materials, talking points, demos, and best practices so they can confidently support adoption in their business units
• Own creation of high-quality enablement content, including: Quick reference guides and how-to documentation, Short-form videos, demos, and visual walkthroughs, Announcements and adoption campaigns, Use-case spotlights and success stories
• Develop and manage a content calendar for user communications across: Viva Engage, SharePoint resources sites, Enterprise announcements, Training and event promotion
• Deliver engaging, user-friendly training sessions, demos, office hours, and workshops (virtual and in-person)
• Provide hands-on guidance for users adopting Copilot and M365 tools—answering “how do I” questions and helping users apply tools to daily work
• Partner closely with the Adoption Lead, engineering teams, and governance stakeholders to stay aligned on features, guardrails, and messaging

Requirements

• 3
• 5 years of experience in user enablement, adoption, training, change management, or digital workplace roles
• Strong hands-on experience with Microsoft 365, especially Microsoft 365 Copilot, Teams, SharePoint Online, OneDrive, Power Platform (Power Automate; familiarity with Power Apps is a plus)
• Exceptional content creation skills —able to produce clear, engaging, and visually appealing enablement materials
• Outstanding communication and facilitation skills; confident presenting to both small groups and large audiences
• Strong soft skills and presence —engaging, approachable, and able to sustain attention during live sessions
• Experience managing or supporting internal communities or champions programs
• Highly organized with the ability to manage multiple workstreams and content deadlines simultaneously
• Comfortable working in a fast-moving, evolving AI and productivity landscape
• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Benefits

• comprehensive health and wellness benefits
• retirement plans
• educational assistance and training programs
• income replacement for qualified employees with disabilities
• paid maternity and parental bonding leave
• paid vacation
• sick days
• holidays