Pro Sales Manager

Role Overview

• The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market.
• They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales.
• They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams.
• Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.
• 20% Execution
• Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews.
• 40% Leadership
• Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Drive and and lead market-based change; Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com.
• 20% Planning
• Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets.
• 20% Providing Excellent Customer Service
• Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs.

Requirements

• 3+ years of previous leadership experience
• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• 4 years account management/sales management experience
• 4 plus years home improvement or home building industry experience
• Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• Preferred Education: No additional education
• Minimum Years of Work Experience: 5
• Preferred Years of Work Experience: No additional years of experience
• Minimum Leadership Experience: None
• Preferred Leadership Experience: None
• Certifications: None
• Competencies: Action Oriented, Being Resilient, Persuades, Builds Effective Teams, Builds Networks, Communicates Effectively, Customer Focus, Drives Results.

Tech Stack

• SFDC

Benefits

• Typically requires overnight travel 5% to 20% of the time.
• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.