About this role

Own and evolve the frameworks, dashboards, and reporting that provide leadership and client-facing teams with clear visibility into the client portfolio
Define and oversee standards for tracking client health, performance outcomes, engagement maturity, risk indicators, and expansion potential
Lead internal strategic initiatives that support client lifecycle management, including onboarding optimization, performance transparency, renewal readiness, and portfolio segmentation
Drive the development of scalable program models, operating cadences, and governance structures that support enterprise growth
Serve as a central point of coordination for cross-functional initiatives impacting the client base
Develop playbooks, tools, and processes that enable Account Management and Client Success teams to operate more strategically

812+ years of progressive experience in strategic programs, operations, client success operations, consulting, or healthcare services
Experience in healthcare, health technology, or revenue integrity / revenue cycle environments preferred
Background in portfolio management, client success operations, or enterprise program management preferred
Familiarity with CRM platforms, analytics tools, and performance management frameworks preferred

Vice President, Strategic Programs – Client Success

Key skills