Answer incoming customer calls in a professional and courteous manner.
Provides prompt, professional, and courteous support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
Delivers excellent customer service by asking targeted questions to identify needs and recommending the most suitable services, including membership options.
Schedule and coordinate service calls.
Dispatch technicians based on location, urgency, and skill set.
Provide customers with appointment updates and basic service information.
Enter and update customer records in dispatch/software system.
Support billing, service follow-ups, and general office tasks as needed.
Communicate effectively with technicians and management team.
Help ensure high levels of customer satisfaction and efficient workflow.
Requirements
Previous customer service or dispatch experience (HVAC, plumbing, or home services preferred)
Strong communication and professional phone skills
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills (dispatch software experience a plus)
Professional, reliable, and team-oriented attitude
Problem-solving skills and attention to detail
Benefits
Cigna Health, Cigna Dental and EyeMed Vision coverage on your first day
Company paid Life Insurance and Short-term disability
Long-term Disability
Health Savings Account with generous employer contributions
Generous 401K match and vesting with Roth option
Paid holidays (6)
Generous PTO
Customer Service Representative at Trademasters Service, Inc. | JobVerse