Customer Service Representative

Role Overview

• Answer incoming customer calls in a professional and courteous manner.
• Provides prompt, professional, and courteous support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
• Delivers excellent customer service by asking targeted questions to identify needs and recommending the most suitable services, including membership options.
• Schedule and coordinate service calls.
• Dispatch technicians based on location, urgency, and skill set.
• Provide customers with appointment updates and basic service information.
• Enter and update customer records in dispatch/software system.
• Support billing, service follow-ups, and general office tasks as needed.
• Communicate effectively with technicians and management team.
• Help ensure high levels of customer satisfaction and efficient workflow.

Requirements

• Previous customer service or dispatch experience (HVAC, plumbing, or home services preferred)
• Strong communication and professional phone skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (dispatch software experience a plus)
• Professional, reliable, and team-oriented attitude
• Problem-solving skills and attention to detail

Benefits

• Cigna Health, Cigna Dental and EyeMed Vision coverage on your first day
• Company paid Life Insurance and Short-term disability
• Long-term Disability
• Health Savings Account with generous employer contributions
• Generous 401K match and vesting with Roth option
• Paid holidays (6)
• Generous PTO