Key skills
AWSAzureCloudKubernetesLinuxSaaSLeadershipCommunication
About this role
Role Overview
- Lead and coordinate the response to major IT incidents
- Maintain clear and consistent communication with internal teams, senior leadership, and external parties
- Prepare post-incident reviews
- Drive continuous improvement initiatives for incident management
- Ensure stakeholders are kept informed of incident status
- Record all actions taken during the incident and produce reports for management review
- Ensure incidents are managed in line with company policies and regulatory requirements
Requirements
- Strong understanding of monitoring and observation tools
- Ability to script queries
- SaaS operations
- IT infrastructure
- AWS/Azure cloud services
- Linux
- Kubernetes
- Microservice Architecture
- Automation
- Scripting
- Process improvement
- Service management frameworks (e.g., ITIL)
- Ability to assess complex technical situations
- Excellent communication skills
- Proven ability to lead and drive cross-functional teams in high-stress environments
- Attention to detail
- Familiarity with observability tools
Tech Stack
- AWS
- Azure
- Cloud
- Kubernetes
- Linux
Benefits
- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare, vision, dental benefits
- 401k match program
- Unlimited PTO for salaried associates + 9 paid holidays
- Hourly associates start at 19 days of PTO
- Reimbursement for gym memberships, racing events, weight management programs
- Education reimbursement
- Paid Parental Leave for both moms and dads