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Major Incident Manager at Availity | JobVerse
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Major Incident Manager
Availity
Remote
Website
LinkedIn
Major Incident Manager
United States
Full Time
1 week ago
Visa Sponsor
Apply Now
Key skills
AWS
Azure
Cloud
Kubernetes
Linux
SaaS
Leadership
Communication
About this role
Role Overview
Lead and coordinate the response to major IT incidents
Maintain clear and consistent communication with internal teams, senior leadership, and external parties
Prepare post-incident reviews
Drive continuous improvement initiatives for incident management
Ensure stakeholders are kept informed of incident status
Record all actions taken during the incident and produce reports for management review
Ensure incidents are managed in line with company policies and regulatory requirements
Requirements
Strong understanding of monitoring and observation tools
Ability to script queries
SaaS operations
IT infrastructure
AWS/Azure cloud services
Linux
Kubernetes
Microservice Architecture
Automation
Scripting
Process improvement
Service management frameworks (e.g., ITIL)
Ability to assess complex technical situations
Excellent communication skills
Proven ability to lead and drive cross-functional teams in high-stress environments
Attention to detail
Familiarity with observability tools
Tech Stack
AWS
Azure
Cloud
Kubernetes
Linux
Benefits
Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
Hourly associates start at 19 days of PTO
Reimbursement for gym memberships, racing events, weight management programs
Education reimbursement
Paid Parental Leave for both moms and dads
Apply Now
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