Partner with Account Managers to maximize penetration of outages, delivering differentiated support for key accounts, while developing a strategy to regain underserved Customers.
Meeting Orders, Sales & CM targets and growing the business in assigned territory.
Providing accurate, on time, comprehensive and competitive quotations to our Customers
Drive quarterly sales convertibility, by securing shipment of available inventory
Ensure that any special requirements, terms and conditions and our ability to execute are validated with the Parts fulfillment team during the quoting process, and that any additional cost & cycle are incorporate in the GE quote.
Ensure that risk for there is adequate risk mitigation for GE proposals in compliance with Policy 5.0.
Validate resultant Customer Purchase orders for accuracy & obtain amendments in instances where orders do not match GE quotes, and ensure that the Parts fulfillment has a clear visibility to any special requirements, restrictions, Liquidated damages etc.
Provide Customers regular updates on status of open orders.
Be the focal point for the Customer to contact for any questions on Parts quotes, open orders and claims and drive resolution by pulling on the Parts fulfillment team as needed.
Establish a strong partnership with Global Fulfillment/Engineering team and Region P&L teams to ensure that Customers get high quality service.
Requirements
Bachelor's degree from an accredited university or college
Minimum 2 years of experience in Powergen services in a technical field, commercial, customer service, or shop operations role.
Excellent communication skills in English
Understanding of customer financial drivers / needs
Arabic & French preferred to support Customer base
Customer-focused mindset with proven ability to respond quickly to customer needs
Able to effectively lead and energize a multi-functional team to meet sales plan
Ability to translate market & competitive data into actionable responses.
Ability to navigate a highly matrixed organization
Strong interpersonal and leadership skills
Ability to utilize analytical software and sales tools (SFDC, Excel, PowerPoint etc.)