People Services Support Team Member

Role Overview

• Deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards.
• Maintain a high level of attention to detail, ensuring data is checked and input accurately.
• Build and maintain strong working relationships within the People Services team and with wider stakeholders.
• Ensure all received data is accurately recorded in Heathrow systems, providing a clear and auditable trail of documentation and actions.
• Proactively identify opportunities for continuous improvement and contribute to process improvement and change initiatives.
• Complete employment references for current and former employees.
• Respond to Tier 1 HR queries received via telephone, email, and service requests, resolving queries at first point of contact wherever possible.

Requirements

• Ability to work to tight deadlines, demonstrating a flexible and agile approach.
• Proven customer service experience, with a focus on delivering a positive and professional experience.
• Strong organisational skills, with the ability to plan, prioritise, and manage multiple tasks to meet deadlines.
• Competent and confident user of Microsoft Office applications.

Benefits

• We offer competitive salaries and excellent benefits that will support you now and in the future.
• Performance-based annual bonuses and Share in Success Bonus plans.
• Generous annual leave allowances and market-leading pensions.
• Family friendly policies.
• Access to private health insurance and a wide range of wellbeing tools.
• Varied learning and development opportunities.