Professionally receive incoming software and hardware incidents in a large-customer (enterprise) environment
Process incidents in the ticketing system: prioritize, classify and document
Conduct troubleshooting and initiate corrective actions
Provide first-line assistance via remote support and offer solutions
Where necessary, escalate incidents to downstream teams

IT affinity as well as strong communication and teamwork skills
Very good German language skills, both spoken and written; English skills are an advantage
Confident use of Windows 10 and Microsoft Office 365
Nice to have: completed vocational training in an IT field or professional experience in IT support

Apply without a cover letter
Remote work possible after the probation period
Modern, well-equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaboration rooms, and an on-site fitness studio with a personal trainer and yoga classes
Central location with good transport connections by train, bus and car, including free parking
Employee referral bonus for successful hires
Subsidy for the Deutschlandticket, JobRad (company bike), participation in Corporate Benefits, an employee fan shop, a contribution to occupational pension, and more
Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
Promotion of team spirit within the department and across the company through regular company events such as summer parties and Christmas celebrations, as well as sponsorship for employees' participation in sporting events (e.g., HafenCityRun in Hamburg)
Family-friendly working conditions

IT User Help Desk Agent – Full- or Part-time

Key skills