Key skills
FirewallsSQLPerformance Optimization
About this role
Role Overview
- Serve as a technical escalation point for Level 1
- Manage a larger and more technically complex case backlog
- Diagnose intricate software and system issues
- Contribute to process optimization
- Mentor junior staff
- Build customer environments with a combo of self-maintained VMs and hardware
- Reproduce issues and identify solutions
- Configure and diagnose complex environments containing 3rd party equipment
- Leverage live remote sessions for reviewing and updating core configuration files, firewalls, databases, or services
- Create custom SQL commands to help identify database issues
- Use tools such as Wireshark to identify network connectivity problems
Requirements
- Advanced hardware and electronics understanding
- Network design principles
- High level SQL management
- Performance optimization
- Fully experienced Access Control/Video within security industry
- Ability to identify and analyze customer problem and requirements to guide towards the issue resolution
- 4+ years in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
Tech Stack
- Firewalls
- SQL
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays