About this role
Role Overview
- Provides extraordinary care to our customers through friendly, courteous, and professional service
- Researches, validates and makes adjustments to payment postings
- Follows up in accordance with procedures and policies with an overall goal of account resolution
- Initiates payer recoupments, payer refunds, and patients refunds where applicable
- Able to navigate various payer claim portals and understand payer functionality
- Train new and existing associates
Requirements
- High School Diploma or equivalent (GED) required
- One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required
- Knowledge of Medicaid and Medicare billing regulations required
- Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred
Benefits
- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged