Senior Account Manager – 12 Month FTC

Role Overview

• Lead the strategic direction and day-to-day management of key client accounts.
• Identify opportunities to grow accounts and proactively present solutions and ideas.
• Ensure client objectives are fully understood and translated into strong creative and delivery briefs.
• Oversee the full lifecycle of campaigns and projects, from briefing and planning to execution and reporting.
• Plan a full production timeline and ensure this is communicated clearly to the client and delivered upon.
• Ensure work is delivered on time, on budget, and to the highest standard.
• Anticipate challenges and solve problems independently and confidently.
• Act as the senior point of contact for clients, building trusted, long-term relationships.
• Ensure that attention to detail is both present and perceived by all clients and they trust in both you and the business as an authority.
• Confidently lead meetings, reviews, and strategic presentations.
• Maintain professional, timely communication with clients, ensuring they consistently feel prioritised and confident they are receiving the highest standard of service.
• Navigate complex or sensitive client conversations with professionalism and empathy.
• Manage account budgets and scopes in a timely manner with accuracy and independence.
• Track and update consistently to ensure a clear view of the business financials.
• Monitor account profitability and drive commercial growth.
• Contribute to agency forecasting and financial planning processes.
• Lead and inspire a team across accounts, ensuring clarity, accountability, and support.
• Provide structured feedback and mentorship to help develop junior talent.
• Foster a collaborative, high-performance team culture.
• Support new business efforts, including strategy, proposals, and pitching.
• Contribute to the agency’s growth strategy, identifying trends, efficiencies, and areas for innovation.
• Represent the agency confidently in industry conversations and new opportunities.

Requirements

• Proven experience in a senior client-facing role within a creative, digital, or social agency.
• Strong strategic mindset with the ability to lead big-picture thinking and detailed execution.
• Excellent written and verbal communication skills, confident in presenting ideas and leading discussions.
• Commercially astute, understands budget management, profitability, and growth levers.
• Organised, proactive, and highly accountable.
• Emotionally intelligent with strong interpersonal and team leadership skills.
• Confident in fast-paced, high-pressure environments.
• Entrepreneurial mindset with a passion for delivering both client success and business impact.