Key skills
AnsibleAWSAzureChefCloudDockerGoogle Cloud PlatformJavaScriptJenkinsKubernetesOpenShiftPerlPHPPuppetPythonRubySplunkTerraformGoGCPGoogle CloudDatadogNew RelicDynatracenpmGitLabProduct ManagementPresentation Skills
About this role
Role Overview
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
Requirements
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
- Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
- A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
- Confident presentation skills
- Desired hands-on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI / CD: Jenkins, Gitlab
- Bonus Points:
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
- Previous experience using Datadog and/or other cloud monitoring tools (APM,
- Infrastructure, Logs, Synthetics, NPM)
- Previous experience with root-cause-analysis, troubleshooting, debugging
Tech Stack
- Ansible
- AWS
- Azure
- Chef
- Cloud
- Docker
- Google Cloud Platform
- JavaScript
- Jenkins
- Kubernetes
- OpenShift
- Perl
- PHP
- Puppet
- Python
- Ruby
- Splunk
- Terraform
- Go
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks