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IT Support Analyst at Perseus Group, Constellation Software | JobVerse
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IT Support Analyst
Perseus Group, Constellation Software
Remote
Website
LinkedIn
IT Support Analyst
Canada
Full Time
3 weeks ago
$55,000 - $60,000 CAD
No Sponsorship
Apply Now
Key skills
AI
Communication
Remote Work
About this role
Role Overview
Respond to and resolve incoming IT support tickets from employees across the organization.
Manage user account administration including creation, modifications, access provisioning, and offboarding.
Support laptop and desktop deployments, imaging, and basic hardware configuration.
Assist with password resets, software installations, and troubleshooting.
Maintain documentation of IT processes and procedures.
Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem.
Support corporate IT initiatives and security compliance requirements.
Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.
Requirements
Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Problem-solving mindset and ability to work independently.
Professional demeanor and ability to collaborate effectively within a small team.
Demonstrated appetite for AI, its applications, and its role in modern IT operations.
Previous work experience in a software company.
Experience in the financial services or healthcare sector.
Basic IT troubleshooting or help desk background.
Familiarity with Windows operating systems and Office applications.
Benefits
Drug, dental, and vision benefits
Profit sharing bonus program (varies annually based on company performance)
Eligibility for performance-based achievement bonus of 10%
RRSP matching contributions
Employee Stock Ownership Plan (ESOP) with company contributions
Remote work flexibility within Ontario
Apply Now
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