Respond to and resolve incoming IT support tickets from employees across the organization.
Manage user account administration including creation, modifications, access provisioning, and offboarding.
Support laptop and desktop deployments, imaging, and basic hardware configuration.
Assist with password resets, software installations, and troubleshooting.
Maintain documentation of IT processes and procedures.
Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem.
Support corporate IT initiatives and security compliance requirements.
Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.

Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Problem-solving mindset and ability to work independently.
Professional demeanor and ability to collaborate effectively within a small team.
Demonstrated appetite for AI, its applications, and its role in modern IT operations.
Previous work experience in a software company.
Experience in the financial services or healthcare sector.
Basic IT troubleshooting or help desk background.
Familiarity with Windows operating systems and Office applications.

IT Support Analyst

Key skills