Provide frontline support by responding to customer inquiries, diagnosing software issues, and ensuring a timely and empathetic resolution of customer requests.
Collaborate within the swarm support model to resolve customer issues efficiently and effectively.
Ensure timely and thorough follow-up with customers on outstanding issues.

4+ years of experience in software/application support, bonus if with ERP or supply chain-related software products.
Strong verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders.
Excellent analytical and troubleshooting skills with a focus on delivering solutions that enhance the customer experience.
Proven ability to work as part of a fast-paced, high-performance team.
Bachelor's Degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Accounting, Supply Chain Management, or a related technical discipline) or 4 years of direct, relevant work experience in other ERP and accounting systems, application support, technical troubleshooting, or IT-related roles.

Customer-Centric Support: Ensure every customer interaction results in a positive and memorable experience.
Application support Technicians will provide support through email, phone calls or live chat.
Swarm Collaboration: Act as an integral part of a swarm team, working closely with other support analysts to resolve customer issues efficiently.

Application Support Technician

Key skills