Key skills
AnalyticsLeadershipCommunication
About this role
Role Overview
- Lead a customer-centric quality engagement model
- Deliver transparent communication and deep RCA insights
- Own executive-level customer quality reviews
- Drive cross-functional alignment across various departments
- Leverage advanced data analytics to identify quality trends
- Lead and develop a high-performing team responsible for customer quality
Requirements
- Bachelor’s or Master’s degree in Engineering or related field
- 10+ years of quality or manufacturing engineering experience
- 3+ years in people leadership
- Deep expertise in RCA, data analytics, and quality risk mitigation
- Proven ability to influence executives and lead in complex, matrixed environments
- Strong communication skills; thrives in fast-paced, ambiguous settings
- Experience supporting hyperscale/data center customers and networking hardware deployments
Benefits
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time for non-exempt employees
- flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date
- optional 10 paid days per full calendar year to volunteer