Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner.
Schedule, reschedule, and confirm appointments using scheduling software
Maintain an up-to-date appointment calendar
Provide clients with relevant information about services, procedures, and required documentation.
Follow up with clients for reminders, missed appointments, or waitlist opportunities.
Collaborate with internal teams to ensure accurate scheduling and client satisfaction.
Update and maintain accurate client records and communication logs.
Assist with administrative tasks such as data entry, report generation, and document management.
Uphold privacy and confidentiality standards in accordance internal policies.

Previous experience in customer service, scheduling, or administrative support
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in using scheduling or CRM software.
Excellent organizational skills and attention to detail.
Comfortable working independently and as part of a team.
Tech-savvy with proficiency in Microsoft Office or Google Workspace
High level of initiative, accountability, and responsiveness.
Customer service mindset with a positive, solution-oriented approach.
Suitable qualification preferred.

Call Centre Agent – Nightshift

Key skills