Deliver training programs to employees virtually, on a variety of topics, including job-specific skills, compliance, company policies, and changes to processes/procedures
Perform analysis of internal training needs, develop objectives, write content, test questions, and supplemental materials, and prepare scripts for eLearning
Use adult learning principles, effective communication, and training best practices in the facilitation of training material
Work with and consult subject matter experts to ensure the quality and accuracy of lessons
Work with the Instructional Designer to continue to develop job aids, participant guides, training plans, and more to ensure training materials are effective and accurate
Perform duties within the flexible working hours of 8 a.m.
8 p.m. EST
Perform other duties as needed

Bachelor's Degree in Instructional Design, Instructional Systems Design, Organizational Learning, Adult Education, or a related field; or equivalent experience required
A minimum of 2 years’ experience within a financial institution trainer role, preferably contact center and remote
A minimum of 5 years’ experience in an Instructional Design, Training, or similar-type role
Experience at a financial institution, top-tier consulting firm, and/or high-growth start-up is strongly preferred
Ability to effectively listen, understand business requirements, and translate them into products
Proficiency with learning tools, platforms, and methodologies to allow for innovation and hybrid solutions
Basic understanding of instructional design principles and learning theories
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner

Training & Instructional Design Specialist, Digital Banking

Key skills