Schedule patient appointments accurately and efficiently
Send appointment reminders and follow-ups
Manage and update patient records
Handle patient inquiries and correspondence professionally via email and text
Coordinate scheduling needs with healthcare professionals
Manage and support telehealth platforms
Handle email and text management, including sorting, prioritizing, responding, and sending newsletters when needed
Schedule appointments primarily via text and email, with occasional outbound calls if required
Independently manage scheduling workflows as the sole scheduling owner
Maintain consistency, accuracy, and professionalism in all patient-facing communication

Experience in medical, behavioral health, psychiatry, or mental health settings
Prior experience as a Medical Receptionist or Medical Admin Assistant
Strong written communication skills for patient-facing email and text scheduling
Highly organized, reliable, and role-focused
Ability to work independently with full ownership of scheduling responsibilities
Experience in appointment setting is a strong plus
Experience using AthenaHealth, Google Chat, and RingCentral
Bilingual English/Spanish – highly preferred
Must be proficient in speaking and writing English & Spanish very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Bilingual Patient Scheduling Coordinator – Spanish, English

Key skills