Account Manager

Role Overview

• Develop and implement Sales plans that result in maintaining and renewing YoY revenue within assigned accounts
• Actively “farm”, prospect, and sell Consumer Engagement solutions within assigned accounts
• Develop account plans that support the client strategy for revenue retention and growth
• Lead planning sessions internally and develop presentations for the clients that summarize realized value, new offerings and additional opportunities
• Customarily and regularly conducts in‑person sales activities at client locations, including meetings, presentations, and negotiations, with the primary purpose of obtaining renewals, upsells, or new contracts for services
• Establish, develop and maintain manager, director and executive-level relationships at client organizations
• Build rapport through day-to-day account management, consultative advising and creative relationship building
• Create opportunities to involve other Cotiviti personnel to interact with the account
• including executive, clinical operations, product and other functions
• Lead renewal process for assigned accounts including negotiation and close of renewal contracts
• Drive referenceability in customer base
• ensuring that each customer is willing/able to support sales processes through on-site or telephonic references
• Identify opportunities for customer success stories, presentations, and PR, as appropriate
• Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned.

Requirements

• Bachelor’s degree in relevant field or equivalent
• Proven client relationship/account management skills and ability to be viewed as a trusted advisor
• A minimum of 5-7 years client management, account management, consulting or business development / sales experience, with 2-4 of those years being in the Healthcare industry
• Demonstrated ability to identify needs or opportunities then research and develop proposals based on review and analysis of contracts, product offerings, operations, and an understanding of clients’ needs
• Excellent computer skills in Microsoft Word, Excel, PowerPoint and Outlook are a must
• Willingness/availability to travel up to 25%
• 40% is required.
• Strong problem-solving skills and an ability to think strategically
• Strong organizational and project management skills
• Outstanding presentation, communication skills (verbal & written) and meeting facilitation skills
• Ability to lead cross functional internal teams to execute complex tasks in a growing and changing environment

Benefits

• medical, dental, vision, disability, and life insurance coverage
• 401(k) savings plans
• paid family leave
• 9 paid holidays per year
• 17-27 days of Paid Time Off (PTO) per year