Project Management on Share Platforms.
Formalize business ideas for submission to the central structure (Product/Operations).
Validate User Requirements (URs) and Functional Analysis for all strategic projects.
Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.).
Plan and monitor the brand’s project/basket/evolution roadmap.
Track project progress, manage escalations, and report deviations from initial URs.
Ensure timely communication with business stakeholders on initiative status.
Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases.
Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation.
Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions (self-service and booking terminals), and brand-specific platforms.
Define user requirements with relevant stakeholders.

5+ years of experience in project management, customer journey management, or online platform governance within complex, multi-channel environments.
Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology).
Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs, and expected benefits.
Solid understanding of online customer journeys and front-end platform operations.
Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement.
Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making.
Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision.
Bachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus.
Fluent English (written and spoken); additional languages are a plus.

Meal allowance.
Supplemental Health Insurance.
Well-Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists.
Learning & Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning).
Parental Leave Packages offering additional financial and practical support.
Volunteering during working hours.

Online Customer Journey Governance Lead Specialist

Key skills