Strategic Communications Specialist

Role Overview

• Develop and manage strategic communication plans and campaigns aligned with the initiative roadmap, ensuring timely, impactful messaging across all stakeholder groups that increase platform adoption.
• Lead the creation of technical and non-technical artifacts, including Standard Operating Procedures (SOPs), outreach materials, user training guides, website spotlights, social media posts, events, and articles, ensuring consistency with branding and visual identity standards.
• Conduct editing reviews of deliverables, ensuring they align with style guidelines, plain language principles, and accessibility requirements (508 compliance).
• Facilitate the review and clearance of documents to support program operations and platform adoption.
• Collaborate with stakeholders to plan and deliver targeted outreach efforts and comprehensive training programs, particularly for onboarding.
• Implement feedback loops and Human-Centered Design (HCD) principles to refine communications and address barriers to change, increasing stakeholder trust and system usability.
• Leverage data analytics and stakeholder feedback to identify usage gaps, refine communication strategies, and evaluate the impact of outreach and training efforts, ensuring continuous improvement.
• Perform meeting documentation tasks for client-facing meetings, including distributing agendas and capturing key takeaways/action items in clear, comprehensive notes.
• Build trust and alignment with diverse stakeholder groups to drive successful adoption and deep integration of the CMS platform into operations.
• Solve complex challenges in a timely and appropriate manner, demonstrating critical thinking, flexibility, and independence.
• Leverage GenAI tools to enhance content development, improve efficiency in stakeholder engagement tasks, and drive data-informed decision-making.

Requirements

• 3+ years of relevant communications experience (including managing technical/non-technical communications and stakeholder outreach).
• Bachelor's degree in communications, public health, healthcare policy, or a related field.
• Proven ability to develop strategic stakeholder engagement plans and impactful communication strategies.
• Superior writing and editing skills with exceptional attention to detail.
• Fluency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Understanding of plain language writing principles and ability to align deliverables with AP Style guidelines.
• Adept at managing relationships with senior leaders and cross-functional teams to ensure thoughtful, timely communications.
• Ability to juggle multiple deadlines, projects, and priorities in a fast-paced environment.
• Strong problem-solving and communication skills with the ability to work independently or collaboratively.
• Familiarity with Human-Centered Design (HCD) principles and their application to stakeholder engagement and training strategies.

Benefits

• Health insurance
• Professional development opportunities
• Remote work options